Water Softener
Sales and Servicing -
020 8777 6929

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Testimonials From Our Customers

Thank you for the interesting and excellent visit by Dave last week. During the course of a visit by another water softener company, at no time was it mentioned by their salesman that we would need to have several new pipes installed in order to accomodate the new water softening system. It was not until Dave from Waterways visited on Friday and carried out a thorough, comprehensive and professional on site review, did we realise what was involved. Your price was also lower. Please pass on our sincerest thanks to Dave who is an excellent ambassador and asset to your firm.

Mrs P Jan 2019

I just wanted to thank you for the prompt salt delivery that I have received today. Many thanks from a grateful new customer!

Mr Man, Dec 2018

Can't believe what a difference soft water makes to your skin. I have always had problems with dry skin and my children have eczema and we are all so much more comfortable already. It is so lovely not to have to watch my children clawing at their skin to scratch an impossible itch. Would highly recommend having a water softener installed.

Mrs N Dec 2018

I ordered 10 bags of salt from you yesterday. The lady on the phone was very helpful and told me that it should be with me next week. I've just come home today to find the delivery waiting for me, just 24 hours after I ordered! This is fantastic service and I shall definitely be using you again.

Mr Harkin, Dec 2018

Want to let you know that I have moved and no longer have a water filter tap so won't need replacement cartridges. I just wanted to thank you for maintaining the consistant reminders over the years. I realise that my cartridge purchase every 6 months was very small business for you and yet for years you have prompted me and saved me all the hassle. I have really appreciated this. Thank you.

Mrs L Nov 2018

Thanks for the good service by your driver Steve. First time I have used Waterways and certainly will not be the last!

Mr Berlain, Nov 2018

When I wanted to have a water softener put into my home I had a couple of quotes and I was really impressed with the engineer who came from Waterways. He took time to check everything out as my plumbing is a bit complicated and he answered all my questions patiently. He was also the engineer who came to install my softener which was good because he knew what to expect.  He made a great job  and was clean and tidy. Really pleased with the service from start to finish.

Mrs D Sept 2018

I'm very satisfied with my new upgrade water softener. I can't believe how economical it is compared to the old one - it doesnt use nearly as much salt.  It's so quiet too. My old machine was noisy and I would hear it in the night. It was so easy to swap it over and I'm really pleased with it.

Mrs Dwyer, Feb 2018

Malcolm and Dave have done a superb job, they were clean and tidy and did a lot more than we expected. We will certainly recommend Waterways to friends and colleagues.

Mr Teale Jan 2015

What a pleasure it is in this day and age of technology to telephone a company and for that company to answer the phone with a human voice.  Whenever I have telephoned Waterways their response is always so helpful no matter what the problem if I wish to order salt or I have a problem with my water sofener the response is always first class. So keep up the good work Waterways, and I hope to continue doing business with you for a long time to come. Your motto should be WE AIM TO PLEASE because you most certainly do. Thank you.

Mrs Barry, Dec 2014

Thank you for your service to us over the last 34 years. I have had 2 water softeners supplied by you. Our first Kinetico is still happily working well was passed onto my daughter when we re-planned the kitchen and benefited from a more compact model.

Mr Allsopp, Nov 2014

We are so pleased with our water softener, dont know why we didnt do it years ago. Thank you for your helpful and efficient service.

Mr Brooks May 2014

Most people only find the time to complain, so I thought I would take this opportunity to thank you for the excellent and prompt service I recieved. Your engineer Jon was very friendly and helpful, our softener is working perfectly, well worth the investment and having it serviced. Thank you.

Mr Harvey March 2014

After complaining about the level of service from some firms recently it was nice to see that your firms maintains higher standards than most. Polite chap unloaded the salt straight into my garage, no inconvenience, Many Thanks.

Mr Farmer, March 2014

I have used Waterways of West Wickham for all my water softener needs over many years. APart from their competitive rates, their friendly helpful sales team are the reason why I keep going back. I recommend them without hesitation.

Mrs Searle 2013

I've been a customer since 1985 and I've always been happy with the good service. I order my salt and never have to wait more than a day or two, even in the snow!

Mrs Barnes 2013

We've had the softener since 1973 and have been buying salt from Waterways since then. The service has always been polite, useful and they are ever-ready to help.

Mr Farquhar 2013

32 years with Waterways - water softeners, boilers, plumbing and maintenance - they must be doing something right! Looking forward to another 32 years.

Mr & Mrs Sebestyen 2013

We are delighted with our soft water and your engineer was very tidy and did a great job - Thank you.

Mr Stone Jan 2013

It's so lovely to have the soft water my bath feels so silky and I don't have to wipe down the draining board any more. It's transformed the place. Your engineer Jon was fantastic - very clean and tidy.

Mrs Hall, 2012

I just wanted to leave you feedback. The service and installation was first class, excellent service and a pleasure to deal with the company. Please keep up this level of service and standards as I want my friends to have the same experience, I have already referred The company to colleagues. Once again thank you and I look forward to Ordering my block salt.

Mr Pisano 2012



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Waterways Ltd offer: Water softener supply. Water softener installation and water softener servicing. Floor standing water coolers and table top water coolers. Water filters & taps. Swimming pool chemicals. Authorised supplier and installer of Kinetico water softeners. Water softener salt supplier. Ametek filter systems. Water softeners supply and servicing in Kent, Surrey and South East London.