The use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site.
Waterways reserves the right to change these terms of use at any time. You will be bound by any such revisions and should therefore periodically visit this page to review the then current terms of use.
Delivery - Standard delivery on items that are in stock will ususally be within 7 days of ordering. Delivery may vary with Bank Holidays and weekends.
Orders - If the item that you have ordered is not in stock we can try to get it back in stock for you. Depending on the item that has been requested this could take upwards of 7 working days.
Cancellations - You have 12 hours from the time/date you placed your order to cancel your order for a full refund, unless otherwise specified during your order processing proceedure.
After 12 hours, your order is processed. There is no cancellation of orders AFTER 12 hours of placing your order. Cancellation of orders after 12 hours will be charged 100% of the total order, no refund will be applied.
Availability - All of the items that are shown on this website are subject to availability and Waterways reserves the right to withdraw any of the items without any notice. If items sell out before the website has been updated and an order has been placed we will gladly inform you as soon as possible and offer an alternative or refund. This does not affect your statory rights.
To keep your password secure and confidential and not allow anyone else to use your email address or password to access this site;
Not to do anything which would assist anyone who is not a registered user to gain access to any registration area of the site;
Not to create additional registration accounts for the purpose of abusing the functionality of the site, or other users, or to seak to pass yourself off as another user.
Responsibility for use - To the extent permited at law, Waterways does not accept responsibilty or liability for any loss or damage that may occur in conection with this site, including any interuption or delays.
Waterways does not make any representations and does not give any warranties concerning this site, and in particular does not warrant that it's contents are virus free. To the extent permitted at law, we do not accept any responsibility or liability for any infection by virus or other contamination resulting from your use of this site.
We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.
Orders placed will be processed the same working day subject to availability of products and payment or open credit facilities. If goods are in stock, dispatch will normally take place within 3 working days for UK orders required using standard delivery
Waterways is not liable for failure to deliver by such dates or for any damage or loss arising directly or indirectly out of delay in delivery or out of non-delivery. Whilst every precaution is taken in packing goods, no liability can be accepted for loss, breakage, or other damage to goods during transit.
Orders may be suspended or cancelled as a result of any contingency beyond Waterway's control such as strike, lock-out, fire, accident, prohibition of export or import, Government decree or requirements, war or civil disturbances interfering with manufacture or delivery, shortage of raw or packing materials, receivership or imminent liquidation of the Buyer.
Non Faulty Returns - Waterways must be notified either by email or by phone, within 7 working days of delivery, if the consumer wishes to return any goods received. If you wish to return an item please email us at sales@waterways.ltd.uk were we will issue you with a returns number. The company telephone number: 020 8777 6929. The returns address is as follows; 120 High Street, West Wickham, Kent, BR4 0LZ. All carriage charges incurred will be borne by the consumer. Goods must be returned unused and in their original packaging. Waterways reserves the right to refuse the return subject to the goods being of merchantable quality. The cost of any damage incurred to the products being returned will be borne by the consumer.
If the goods received by the consumer are different from those ordered the cost of returning the product will be credited back to the customer. The customer can also specify whether they require a refund or an exchange if the product is not available. If the consumer requires an exchange there will be a postal charge up to a maximum of £7.50 for UK mainland customers to resend the goods.
Faulty Returns - For products that Waterways deems to have been faulty, the cost of the product will be credited back to the customer. The customer can also specify whether or not they require a refund or an exchange. If you wish to return an item please ring us or email us where we will issue with a returns number and a packing list with details of where to return the product. All carriage charges incurred will be borne by the consumer. The returns address is as follows; 120 High Street, West Wickham, Kent, BR4 0LZ. For your protection we recommend the use of a recorded delivery service with adequate insurance, please include your original receipt of purchase. The cost of any damage incurred to the products being returned will be borne by the consumer.
Registration & Passwords - If you register with us you agree:
